支持说明 · 咕咕拼音

A. Features & Setup FAQ

How do I enable the keyboard?

Go to Settings → General → Keyboard → Keyboards → Add New Keyboard, select "Pinyin Keyboard", and follow the prompts. Tap the 🌐 (globe) icon in any text field to switch to this keyboard. No special permission is required on first use.

What input methods are supported?

• Full-keyboard Pinyin: standard QWERTY layout.
• Sentence-level input: whole-sentence pinyin input powered by the RIME engine, with smart segmentation.
• Smart candidates: three-tier candidate ranking + Bigram language-model prediction that learns as you type.

What dictionaries are built in?

• Pinyin dictionary: ~1.56 million phrases covering everyday and professional usage.
• English dictionary: common English words.
• Slang / emoji dictionary (sassy): trending phrases and emojis.
• Poetry word frequency: a curated selection of common poems.

How do I manage the user dictionary / memory?

The keyboard learns your word choices to improve candidate ranking; all learning data stays on your device. To clear it, open the main app and go to Settings → Reset User Dictionary to wipe all personal learning data in one tap — it does not affect anything else on your device.

Theme & appearance

• Cyan accent color that follows the system Light / Dark mode automatically.
• Glass blur background, rounded keys, and subtle animations.

Haptics & sound

• Haptic feedback: Off / Light / Medium / Heavy, adjustable in Settings.
• Key sounds: a membership featureMember — once unlocked, toggle and adjust volume in Settings.
• Long-press emoji / punctuation grid: exclusive to yearly subscribersYearly — long-press a key to bring up a custom emoji or punctuation panel.

B. Membership, In-App Purchases & Refunds

Purchase models

• Lifetime (one-time): a single payment that permanently unlocks all membership features.
• Subscription: monthly or yearly auto-renewing plan that unlocks all membership features.
• Yearly-exclusive: the yearly plan additionally includes exclusive capabilities such as the long-press emoji / punctuation grid.
• Free trial: new users get a 24-hour free trial of all membership features (via StoreKit 2).

Plan differences

How do I restore purchases?

After switching devices or reinstalling, open the main app and tap "Restore Purchases" (based on AppStore.sync()) to sync your purchased items back to the current Apple ID — no need to pay again.

How do I request a refund?

All payments are handled by Apple; the developer cannot issue refunds directly. To request a refund, use Apple's official channel:

• Visit reportaproblem.apple.com and sign in with the same Apple ID.
• Find the relevant order, choose "Report a Problem / Request a Refund" and follow the prompts.
• Refund decisions are made by Apple and are typically processed within 1–2 weeks.

C. Support & Feedback

D. Troubleshooting

The keyboard doesn't appear / candidates are empty

• Make sure "Pinyin Keyboard" has been added and enabled under Settings → General → Keyboard → Keyboards.
• In a text field, tap the 🌐 (globe) icon to confirm you've switched to this keyboard.
• "Allow Full Access" is optional; all input features work normally with it off.

Why "can't connect to the network / candidates don't update"?

This is normal. The keyboard extension is offline by default under iOS sandbox isolation; all input and candidates are processed locally. The network is only used when you proactively open the purchase page. There is nothing wrong, and no need to worry.

Membership / subscription not working

• Open the main app and tap "Restore Purchases" to re-sync.
• Confirm the current Apple ID matches the one used for purchase.
• Try restarting the device, or remove and re-add the keyboard in Settings.

User dictionary abnormal / worse candidates

Go to "Settings → Reset User Dictionary" to clear learning data and return to the initial state (the built-in system dictionaries are not deleted).

Free trial reset after reinstall?

The trial start time is stored in iOS Keychain to prevent abuse via reinstalling, so the trial timer may restart after reinstalling the app. If you've already paid, use "Restore Purchases" to sync your membership status.